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At coldoutside.store, we want all our customers to be completely in love with their purchases! However, we understand that online shopping doesn't always go to plan, so these simple steps and tips are here to help.
By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding returns of your purchase.
Standard Return Request, Defective, or Incorrect Merchandise: All items are fully inspected prior to shipment,; however, should you receive a defective, incorrect item, or simply want to return your item; please follow these steps within 2 days of receipt to be eligible for a return:
Non-Returnable Items: The following items are non-returnable:
Use of Store Credits:
To utilize a store credit, enter the code (provided once the return is processed) at checkout – the store credit will automatically be deducted from your total. If you do not use the entire store credit amount, the remaining funds will be saved to your coldoutside.store code for use with future purchases.
Store credit expires 120 days from the issue date.
Items purchased with or without store credit may only be returned for store credit. Please note that purchases and subsequent returns of items purchased with store credit will be limited to just two transactions.
A restocking fee of 20% of the order total will be charged for any shipments that are returned to coldoutside.store due to an incorrect shipping address, customer refusal, merchandise returned defective, etc.
PLEASE NOTE: coldoutside.store does not issue refunds for returned purchases.
Our policy lasts 60 days. If 60 days have gone by since you made your purchase, unfortunately we can’t offer you a return or exchange.
To be eligible for a Return or Exchange, your item must be either lost in transit or damaged upon arrival. Under no other circumstances will coldoutside.store refund the purchase price, including but not limited to sizing issues, or personal opinion of the item. If the item is damaged in transit, we require pictures of the damage in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate, underwear or sanitary goods due to hygiene reasons. Hazardous materials, or flammble liquids or gases are also included as being non-refundable.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the warehouse address.
There are certain situations where only partial returns are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your store credit will be processed, and a credit will automatically be applied to a coupon code and sent to you via email.
Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be returned.
Exchanges (if applicable)
We only replace items if they are lost in transit, defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to the specified address by coldoutside.store at your expense.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Unless otherwise stated on the product page, shipping may take between 7-45 days. Please contact us for alternative shipping methods.
To return your product, you should mail your product to the specified address by coldoutside.store. Under no circumstances will coldoutside.store be liable for any shipping costs to return items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.